faq

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Question: My computer will not allow me to logon to the network, what is wrong?
Answer: Check the following:

1. Make sure you have entered your username and password correctly.
2. Make sure the correct network Domain Name is entered. ( mhs-users )
3. Check the network cable, is it connected to your computer?
4. If your computer is connected to a local hub, check the connections.

Question: I can no longer send or receive Email, what is wrong
Answer: Check the following:

Check to see if you can access the Internet. If you can not you have a connection problem, check all your cables and make sure they are connect correctly. If you can access the Internet, you have not log on to our network correctly.
1. Make sure you have entered your username and password correctly.
2. Make sure the correct network Domain Name is entered. ( mhs-users )
3. Check the network cable, is it connected to your computer?
4. If your computer is connected to a local hub, check the connections

Question: My HP Deskjet 600 series printer makes a load noise when I print. What can I do to correct this problem
Answer: Click Here

Question: My computer has no sound, what can I do?
Answer: Usually this problem is caused by someone turning down, or muting the system volume. Follow these steps to check your system volume. Windows 95 --1. Click the the start button 2. Go to programs 3. Then to accessories 4. Multimedia (Windows 98 refers to this as entertainment) 5. and finally volume control. Check to see if any of the controls have been muted, if so change the settings. If not, check volume slides, the top of the slide is at full volume. If you can't find your problem here the next step is to check all your cables. If they are correct, and you still have a sound problem, it is now time to call for help.

Question: My computer won't boot, I get this message, "None System Disk".
Answer: This is usually caused when you have left a floppy disk in the A:\ Drive. Remove the disk and reboot.

Question: My floppy disk is stuck in my A: drive, what should I do?
Answer: Be very gentle, the heads of a floppy drive are very fragile and can be damaged easily. If the disk will not come out by gently moving it, call for technical help.

Question: Why is my CD-ROM not working?
Answer: The first thing to check is for a virus. Most of the common boot sector viruses that are out there will cause the CD-ROM to "disappear." Here are some things you should check:

Right-click the "MY COMPUTER" icon.
Select "PROPERTIES."
Select the tab labeled "PERFORMANCE."
Does the PERFORMANCE area display that you are using Microsoft® DOS® compatibility mode? Does PERFORMANCE display that something has modified the boot sector? If the answer to either of these questions is yes, then it is likely you have a virus.
Select START | PROGRAMS | MS-DOS PROMPT.
Once at the DOS prompt type: CHKDSK[Enter]
You should now get a report that will show you some information about your hard drive as well as memory.
Look at the 4th row from the bottom where the line reads:
655,360 total bytes memory

If the number is not 655,360 or 651,264 and you answered yes to any part of step 4 then chances are very high that you have a virus that is causing the CD-ROM to not be seen.

What you should do is to try an anti-virus program and get rid of the virus.

If there is no virus, then there can be several other causes. If it is an IDE or SCSI drive, does the CD-ROM drive appear listed on the screen when the system is booting, shortly after the hard drive is detected? If it does not, the most common cause of this is that a reinstall of Windows® 95 or Windows® NT was done from a different version of the Operating System than the original install. This causes the system to turn off the CD-ROM controller (the PIIX 3 chip). There is a patch available from Intel to correct this at [http://www.intel.com/], or from the Intel® BBS (503-264-7999). Download this utility and follow the instructions to update the hard drive configuration file. If the problem did not appear immediately after an install, then there could be a problem with the CD disk, the drive itself, the controller or the cable. Try reseating the cable on both the drive and motherboard ends. If it still is not detected during the boot process then there is a possibility that there is a hardware problem.

If it IS detected and is not seen in DOS or Windows® then it's probably a driver issue. Make sure that the appropriate drivers are installed in the CONFIG.SYS and AUTOEXEC.BAT files.

Question: Why isn't my printer working?
Answer: If your printer comes up with an error and refuses to print try checking the connections to see if anything is misplaced or not intact. If you are using one printer for multiple computers be sure to check your switch box. Sometimes the switchbox will get confused and won't work, if this happens unplug all cables from the switch box, then plug them back in. This should reset your switch box. If this doesn't work try restarting the computer to see if that will work.

Question: I know I have an email account but I don't get email and I can't send any messages. What's Wrong?
Answer: First make sure you have logged on to the network correctly. (Username, and Password) Next, have you checked your email settings? Sometimes the email account isn't set up for your computer. To check your settings go to the tools option within your email program. Then select services or accounts. If your account isn't listed, you will have to set it up. The directions are on that window.

Question: How do I remove the Happy99 Virus from my computer?
Answer: Removing the worm manually:
1. delete the file, SKA.EXE, located in the folder (directory), WINDOWS\SYSTEM\
2. delete the file, SKA.DLL, located in the folder (directory), WINDOWS\SYSTEM\
3. in WINDOWS\SYSTEM\ directory, rename WSOCK32.DLL to WSOCK32.BAK
4. in WINDOWS\SYSTEM\ directory, rename WSOCK32.SKA to WSOCK32.DLL
5. delete the downloaded file, usually named HAPPY99.EXE
Windows prevents you to do step #3 and #4 above if the machine is still connected to the Internet. The file "windows\system\wsock32.dll" is used whenever the machine is connected to Internet (i.e. through dial-up or LAN connection).
Question: How do I restore my computers registry?
Answer:
1. WIN98 Reboot your machine in MSDOS MODE
2. Type the following Scanreg /restore

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